In a world where manufacturing and 3D printing services are often treated as commodities, there’s only one true differentiator: customer service.
At RapidMade, we pride ourselves on delivering not just quality parts, but an experience built on communication, trust, and accountability.
No one embodies that better than Andrew LaPlant, our 3D Printing Sales Specialist, who just celebrated his third anniversary with RapidMade.
Andrew represents the ideals that define us: responsiveness, ownership, and a relentless focus on helping customers succeed.
He’s the kind of colleague who doesn’t rest until a problem is solved, takes every project personally, and builds relationships that last far beyond a single order.
And you don’t have to take our word for it. Here’s what our customers say:
“We previously worked with a few larger prototyping companies and communication was slow and frustrating. We are very happy with how fast and helpful Andrew has been, and we are genuinely impressed with the surface finish RapidMade can achieve.”
-Jenn Wong, FujiFilm
“Andrew assisted me in choosing the correct material and process for a batch of complex 3D printed parts that required painting. The parts ended up better than expected and on time.”
-Ben Klinkebiel, IDEX Corporation
“Andrew and his team really impressed with making our concept come to life. The design work and communication were excellent. We’ll be doing business with RapidMade for years to come.”
-Jon Stout, PDC Rentals
“Only one company seemed to care about our project: Andrew LaPlant at RapidMade. He asked lots of questions and helped us figure out what we needed to make our project work. Thanks Andrew — you definitely made RapidMade stand out from the crowd.”
-Jeffery Petrovic, Living Desert
“Exceptional customer service. I emailed Andrew on a Friday afternoon about a last-minute addition, and he made it happen. I don’t think the other impersonal online 3D printing companies would do that for you.”
-Ariel Alepuz, Alepuz Co.
“Working with Andrew is always a streamlined and efficient interaction. His speed to reply and provide quotes is extremely timely and he always answers inquiries candidly and with clarity.”
-Mark Carney, Arc’teryx
“Had a great experience getting custom soccer cleat plates made from MJF nylon and TPU. Extremely high-res prints with great service and support from Andrew! Highly recommend them — love seeing an Oregon-based service proving top-tier quality.”
Varun Anand, UofO
“10 out of 10. Andrew and his team at RapidMade were able to deliver high quality 3D printed parts in a very timely manner. They should definitely be considered for all 3D printing needs.”
-Cole Smith, self
Andrew’s commitment to every customer interaction reflects the heart of RapidMade: real people who care, solving real problems for real customers.
Thank you, Andrew, for four years of excellence and for setting the bar high for what customer service in manufacturing should look like.
